Not only will your subscribers think you don’t care about what they’ve got to say, no reply email addresses can also damage your email reputation and deliverability.
Here are 5 reasons you should stop using that no-reply email address straight away:
No-reply addresses lead to more spam complaints
Rather than using the unsubscribe link, some people hit the reply button when they want to unsubscribe from your emails. However, as soon as they see that replying to you isn’t possible, don’t expect them to search for an opt-out link. The first thing they’ll do instead is most likely mark your email as spam.
Subscribers won’t add a no-reply address to their address book
One of the best ways to ensure that your emails are delivered straight to the inbox is by having your subscribers add your email address to their address book or safe senders list. But why would someone add an address to their contact list they will never be able to send an email to?
You may be damaging your brand
Your subscribers want to feel valued by you, and at the very least they want to feel you have an interest in what they have to say. In fact you should be encouraging your subscribers to reply to your emails because with a lot of email providers like Gmail and Yahoo this will automatically land you on the user’s contact or safe list. A no-reply email address means you don’t want to hear from them and that’s not good for your brand.
You may be missing out on sales opportunities
Subscribers don’t only use the reply button to unsubscribe, there’s a good chance you’ll be missing out on replies from subscribers requesting more information, or asking for a call from you. You could be missing out on buying signals or even orders.
You’ll be able to get out of office replies
Not getting out of office replies is most likely one of the reasons why you use a no-reply address in the first place, but sorting through these can help you find out all sorts of valuable information that you can use to clean up your email list. For example, which employees no longer work for a particular company and who your new point of contact should be.
