"> Advertise with Us
"> Contact Us

The tech marketer’s guide to customer onboarding success

Your download has started. Here are three more on this topic that may interest you.

Complete the form to instantly download all three.

For tech brands, the customer onboarding experience is crucial for maximising customer revenue and cutting churn. This practical, 22 page guide will show you how to plan, execute and optimise a leak-proof customer onboarding programme.

Download your free, step-by-step guide to planning water-tight B2B customer onboarding programme

For B2B marketers in tech, customer onboarding is critical. 

Get it right and you can lock in customer loyalty and value. Get it wrong, and your new-user customer journey will be a leaking pipeline.

So how do you make sure your onboarding programme is leak-proof?

This free, 22-page guide will show you.

Step-by step, and using real world tech brand examples, the guide shows you how to:

  • Identify and set objectives that can transform your onboarding results
  • Build only THE MOST effective engagement techniques and tools into your plan
  • Guide, educate and empower your new users for success
  • Maximise your customer activation and retention rates
  • How to identify your most effective onboarding KPIs
  • The 4 questions you MUST HAVE clear answers to, before you start your planning
  • The 6 fundamental elements of a successful customer onboarding experience
  • An example customer success roadmap
  • How to use red-flagging to dramatically reduce your new customer churn
  • The 4 under-used but crucial secrets to tech onboarding success
  • An onboarding journey template to make your planning quicker and easier
  • How onboarding gamification can change the game
  • Six ‘must-do’ customer support best practices you should never overlook
  • The 7 channels that every effective onboarding plan should cover 
  • How the most successful tech brands have built advocacy enablement into their onboarding
  • 16 illustrative examples of how leading tech brands are keeping new customers

 

B2B Ignite Agenda - 2025
  • Brand, Content, Creative & Campaigns, Customer experience [CX], Data and Insights, Marketing operations and technology [MarTech], Strategy and Evolution

The B2B Ignite 2025 Agenda

  • Brand, Content, Creative & Campaigns, Customer experience [CX], Data and Insights, Marketing operations and technology [MarTech], Strategy and Evolution
The B2B Ignite 2025 agenda is packed with exclusive research, insights, and evidence to show you what’s changed in B2B, and what’s coming next. You’ll hear detailed, no-holds-barred case studies: exactly what’s working, and what’s
ZAPNITO-WEB-ASSET-1.png
  • Customer experience [CX]

What is customer knowledge sharing and why is it important?

  • Customer experience [CX]

The report emphasizes the importance of customer knowledge sharing in today’s competitive market, where customers demand instant, personalized, and relevant information. Traditional methods of customer engagement are failing as they often make it difficult for

54156ea657692f5ebc4c2c3e7329df44.jpg
  • Customer experience [CX]

Mapping the Small Business Customer Journey – B2B Marketing Guide

  • Customer experience [CX]

This free guide from B2B Marketing provides an in-depth look at mapping the small business customer journey. Learn how to create a successful customer journey and increase ROI.

Download the Report

Access These Extra Downloads

Country Flag
Propolis logo white

B2B strategies. B2B skills.
B2B growth.

Propolis helps B2B marketers confidently build the right strategies and skills to drive growth and prove their impact.

"> Learn more