Get a free Knowledge Sharing Audit

Simply submit the form to get a free, detailed analysis of how effectively you’re engaging customers with the right resources and community experiences.

Why is customer knowledge sharing important?

Your potential and existing customers need the right knowledge to succeed — from your brand, trusted experts, and peers. Increasing market competition, preference for self-serve options, and generative AI are transforming customer demand for instant, trusted knowledge. Without easy access to relevant content, peers, and experts to learn from, customer lifetime value is at risk. 

How does the audit work?

Zapnito’s AI-powered auditor evaluates how you share and co-create knowledge via your website. You’ll receive a health score out of 100 based on:

• • Content Quality

• • Accessibility

• • Participation

• • Personalization

• • Community Building

You’ll also get tailored recommendations to help you improve how you share and co-create knowledge with your customer community. Note you will receive your results by email within 3 business working days.

You can find out more about customer knowledge sharing and Zapnito here.