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Marketing operations training

Learn how to plan, implement, measure what matters, that will ultimately transform your tech stack and the way you do marketing.

We are going virtual with our Marketing Operations training course

Are you responsible for tracking marketing performance, but struggling with your technology not connecting? Are you hitting walls with non-joined up thinking across your stakeholder groups? Are you looking to audit or add new effective marketing technology solutions, and you want to make sure you are making the right decision?

If so, this two day marketing operations training  will support your journey to optimize your marketing and data strategy – by reinforcing best practices, effective measurement moving you towards a more seamless technology stack that ultimately fuels the entire marketing funnel!

From being a back end operational function, marketing operations is now a dynamic central hub, not only managing the MarTech stack, but key in delivering effective and efficient b2b marketing and sales pipeline. With the role combining 3 core functions - People, Process and Technology, Marketing Operation Managers are the new super-stars!

On this course, we will help you with a systematic approach, to gain a comprehensive view on what makes for effective planning and budgeting, where you will be able to know what’s working and what’s wasting your time and money.

 What you will learn:

  • Find out if you are making the most of what you’ve got (people processes and technology), or if there are gaps that need filling in your marketing toolkit.
  • Unlock the power of speaking the same language – understand how to improve communication between different key teams – internally from sales, IT, finance to external suppliers
  • Data: is it good enough? Take away key tips to understand if your marketing data is fit for purpose and practical steps to improve it.
  • Are you measuring what matters? Understand where to look for the quick wins to improve campaign success and the analytics that boost operational efficiencies

As well as gaining a better understanding of delivering better marketing operation practices you’ll also leave the course armed with a complete set of tools to help you:

Plan and budget for the right marketing technology

Implement streamlined processes for collaborative working

Measure what matters for a holistic view on marketing performance

Repeat the process and feel confident in delivering your marketing strategy

You’ll also discover the common pitfalls of marketing operations processes and leave knowing how to avoid making the same mistakes.

Learn from award winning B2B marketing case studies and best practice examples from organizations such as Atos, Deloitte, and TMF group.

This course is interactive and practical workshop to help embed practical outcomes. Delegates are encouraged to bring their real-life challenges to the day, which Shane uses to illustrate different solutions suitable for different business structures and cultures.


Getting certified for the time you dedicate to upskilling yourself and boosting your knowledge! 
All of our courses come with a certification of attendance and can be added to your LinkedIn profile and CV. 


Upcoming dates

  1. Wednesday, November 25, 2020 -
    2:00pm to 5:00pm
  2. Thursday, November 26, 2020 -
    2:00pm to 5:00pm

Trainer Biography

Shane Redding
Think Direct

Shane is an independent consultant with over 30 years' international B2B direct & digital marketing experience. Shane provides strategic consultancy and practical training to both end users and DM suppliers; clients include Lexis Nexis, ITV plc, Telefonica, Sika Services AG and the IDM. Specialising in data, databases and analysis, Shane enjoys helping large and small businesses use integrated marketing to significantly improve the bottom line. Increasingly, Shane’s time is spent on advising large business transformation projects such as MA and customer experience.

In addition to her consultancy business, Shane also holds a number of non-executive directorships and board advisory roles including Livingstone Partners, SharkGate, and Consumer Intelligence.

Shane has an honorary fellowship at the Institute of Direct Marketing and was awarded Educator of the Year in 2015. She also lectures worldwide on topics including CRM, lead generation, and B2B analysis; as well as international marketing. She is the past chair of the IDM's B2B council, industry roles have included vice chair of FEDMA, UK DMA board director, and sales and marketing director of Mardev (a Reed Elsevier company).