THIS SESSION WILL COVER:
Customer experience professionals need a plan and a road map to help their organisations adopt the practices that will let them design, implement, and manage customer experience in a disciplined way that delivers the results businesses need. But how can companies avoid missteps over the course of this complex transformation?
In this session, we will uncover the path to customer experience maturity based on 4 key phases:
- Phase 1: Repair
- Phase 2: Elevate
- Phase 3: Optimize
- Phase 4: Differentiate
