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CASE STUDY: Concep's email platform for Cadwalader

Cadwalader, Wickersham & Taft, a financial services law firm, has more than 200 years of legal experience. It has long-standing client relationships with premier financial institutions, Fortune 500 companies and otherleading corporations, government entities, charitable and health care organisations, and individual private clients.

An intuitive leap

Cadwalader relies on InterAction CRM to manage its client data and used an installed solution to deliver electronic communications. However, given the increased sophistication in the marketplace, the firm needed a more robust business development tool. Specifically, the marketing team sought to track levels of engagement in different areas of interest, while delivering professionally-branded email communications carefully crafted and targeted to clients, prospects, recruits and alumni. In addition, the team wanted a solution that was easy-to-use, offered better campaign management tools, and provided insight as to the content relevant to different recipients.