CASE STUDY: Stora Enso teams up with SynGro to drive customer satisfaction

Stora Enso was previously using a time intensive manual process for collecting customer feedback. Motivated to enhance customer experience and create a competitive advantage, it implemented a state-of-the-art Enterprise Feedback Management solution from SynGro. Now Stora Enso is able to collate much greater volumes of customer feedback data, in multiple languages, whilst saving significant time and resource and enabling the organisation to implement a continual improvement process across the business.