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PROFILE: Lieneke Happel, marketing and customer service director at TNT Post

In an industry where most senior decision makers in B2B marketing are male - Lieneke Happel epitomises 'girl power'. She's self-assured and straight talking, combining candidness with an open-mind. Her insight and experience appear to rival that of other senior marketers, but it's her feistiness and fun humour that picks her out from the crowd.