HOW TO: Ensure adequate internal IT resources for your CRM system
Advice on how to ensure your internal IT infrastructure supports your B2B CRM system
The availability of internal IT resource is a key factor to consider when selecting a potential CRM solution. Initial project roll-out and on-going support and administration will require IT expertise; sourced internally or externally. Your choice of deployment model, therefore, should reflect the availability of in-house IT staff.
Deployment CRM must be capable of being deployed quickly and easily. As such, customers should be up and running in days and weeks rather than months. Shorter implementation timeframes equate to lower project costs. They also reduce project risk and facilitate an earlier return-on-investment in the solution lifecycle.