Business technology sector provides the best B2B customer experience

The business technology sector is leading the way when it comes to delivering exceptional customer experience (CX), according to research from KPMG Nunwood.

The Winning in the moments that matter report surveyed nearly 3000 B2B professionals from across 130 B2B US and UK companies.

The CX analysis section of the report revealed the business tech sector leads the way for customer experience, closely followed by the legal sector in second place, and the insurance sector in third.

David Conway, director at KPMG Nunwood, commented: “The business technology sector is driven by value, service and being able to provide a solution which meets an organisation’s specific requirements, which are often very detailed.

“It is therefore logical that the sector scores so highly, particularly when it comes to the personalisation of products and services. Technology is also vital to operational success, adding to the importance for great customer experience.”

The research also reveals that UK B2B companies continue to lag behind their US counterparts when it comes to customer experience.

CXcellence: How to achieve CX success in B2B

When does customer experience matter most? And what can you do to deliver an exceptional customer experience throughout the customer journey? We asked the people who really count: B2B buyers.

Download your copy of this research report to get your clearest picture ever of:

  • When CX matters most in the buyer journey.
  • Which CX factors are the most influential in buyers' decision-making.

Perfect your CX

CXcellence: How to achieve CX success in B2B