Ombudsman Services has created a new partner platform for its customers operating in the energy, communications, heat and private parking sector.
The new website has been designed to reflect the company’s rebrand which was rolled out on its consumer platform last year.
Ombudsman Services resolves disputes between consumers and businesses, but it has set up a B2B arm where businesses can sign up to its insights scheme. This programme collects data around customer complaints and supplies them to businesses in the appropriate sectors so they can improve customer experience.
The website – designed by digital agency, Code Computerlove – aims to feature clear, concise information and use bespoke-designed icons and video. This design aims to reflect the Ombudsman Services’ efficiency in resolving disputes.
Jodi Hamilton, director of relationships at Ombudsman Services, said the launch of the platform was part of an organisational digital transformation strategy.
“The aim is to create increased visibility of our services. By giving our business partners a dedicated place to come for useful information, resources and content, we aim to increase B2B engagement across our key sectors.
“We have worked hard to define both our consumer and B2B proposition and our new site is an excellent reflection of our strong brand identity and brand difference.”
