Glasgow-based office premises and virtual office provider, Park Lane House has opted for an autonomous SMS tool from web-based text messaging solutions provider Text Messaging Centre (TMC).
Aimed at speeding up Park Lane House‘s internal processes, the new web-based SMS solution allows instant and business-critical communication with virtual office customers and reduces call handling time. This enables Park Lane House to immediately engage with mobile and home-working clients – through an online database and messaging service – as well as to pass on urgent correspondence via SMS.
Mandy Gardner, office manager at Park Lane House, comments, “At the click of a button we are now able to communicate messages to our customers in seconds. This has allowed us to speed up our internal processes reducing time-spent manually contacting our customers to pass on messages via the telephone.
“Call handling time has been greatly reduced, allowing staff to invest this time in other pressing areas of our business and our clients’ experience has been significantly enhanced.”
Park Lane House is also using the SMS solution as a marketing tool, in order to inform all of its customers of timely special offers, new services or service updates relating to public holidays.
