Best use of customer insight: Harte Hanks for Cisco International LimitedIntelligent insights deliver 18:1 contact strategy ROI plus by-product leads cover data planning investment four times overChallenge Cisco wanted to square-up to the increasingly self-initiated buyer market by enhancing sales and marketing alignment. Marketing needed to become a customer-led, demand-generating, revenue-producing machine. But historically the sales team didn’t value marketing generated leads. Dual action was needed to enrich marketing with better insights and maximise generation of high-quality leads that had strong synergy with commercial objectives.SolutionHarte Hanks’ data planning team was enlisted to deliver focused, insight-rich data precisely aligned with marketing and business goals. A multi-tactic approach saw relevant contacts fed to marketing on a per-campaign basis according to their individual needs and characteristics. Research and analysis enabled better ‘point in time’ communications based on factors such as purchase patterns and online behaviour.ResultsActivity delivered a projected ROI of 18:1 in terms of sales accepted leads handed from marketing to sales. What’s more, desk research by profiling agents uncovered a raft of prospects which were quickly converted to sales qualified leads. These leads represent a total pipeline value four times greater than the total data planning investment.