Customers are increasingly savvy and prepared to switch banks if unhappy with the service offered. Listening to your customers makes business sense and can give a competitive advantage. As new technology is changing the way customers interact, it offers new tools to help banks engage with customers.
- Customer experience [CX]
What is customer knowledge sharing and why is it important?
- Customer experience [CX]
The report emphasizes the importance of customer knowledge sharing in today’s competitive market, where customers demand instant, personalized, and relevant information. Traditional methods of customer engagement are failing as they often make it difficult for
