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Whitepaper – How to build a lasting relationship with your customer

Written by B2B Marketing

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The companies that exceed expectations are the ones that win customers' loyalty - and a greater share of the money they spend.This whitepaper will outline the difference between good and great customer service and show you how to get into a 'virtuous circle' with your existing clients to avoid being forced to spend a fortune on courting new customers. It also shows why a commitment to excellent customer service starts at board level and filters down.The guide is full of tips and advice including case studies and suggestions for how to use technology to achieve your customer loyalty goals.

The companies that exceed expectations are the ones that win customers’ loyalty – and a greater share of the money they spend.

This whitepaper will outline the difference between good and great customer service and show you how to get into a ‘virtuous circle’ with your existing clients to avoid being forced to spend a fortune on courting new customers. It also shows why a commitment to excellent customer service starts at board level and filters down.

The guide is full of tips and advice including case studies and suggestions for how to use technology to achieve your customer loyalty goals.

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  • Customer experience [CX]

What is customer knowledge sharing and why is it important?

  • Customer experience [CX]

The report emphasizes the importance of customer knowledge sharing in today’s competitive market, where customers demand instant, personalized, and relevant information. Traditional methods of customer engagement are failing as they often make it difficult for

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  • Customer experience [CX]

Mapping the Small Business Customer Journey – B2B Marketing Guide

  • Customer experience [CX]

This free guide from B2B Marketing provides an in-depth look at mapping the small business customer journey. Learn how to create a successful customer journey and increase ROI.

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  • Customer experience [CX], Data and Insights

Accelerate Prospect-Conversion using Customer-Intent Data

  • Customer experience [CX], Data and Insights
Effectively targeting and communicating with the companies most likely to purchase your solutions is the prime goal of any business.

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