Marketing automation: Using a Combine Harvester to cut your front lawn
In my time talking to and working with various organisations over the years (be that the 10+ years client-side and the past six years agency-side) I have now become convinced that one of the biggest barriers to organisations doing more clever, sophisticated and successful marketing is the very systems that they select to do more clever, sophisticated and successful marketing. Coupled with the other big problem that I see today; namely there are far too many techies and IT people in the digital marketing field and nowhere near enough true marketers.
The result is too many organisations buying big technology platforms and then not utilising anywhere near enough of the capability they have paid a lot of money for.
It's akin to buying a huge agricultural machine that is at home harvesting vast fields, but instead you are using it just to cut the front grass at home.
So there you have an epidemic; more and more marketing departments are buying some seriously impressive and expensive technology to enable them to drive their digital marketing communications, but are seemingly unable to utilise, understand or harness what these systems can actually do for them.
It also seems that the larger the organisation, the larger the challenge. As these marketing platforms rely on technology, you require some serious IT involvement. This is enough of a challenge in itself, but then factor in the need for these systems to integrate with other company systems and data sources and the result is a white elephant that serves to demotivate the very people it was bought to aid.
Drowning in technology
This trend is supported by the recent Econsultancy census for email marketing – where yet again the vast majority state that they are using far less than 50% of their system’s functionality. We are buying too much technology and doing too little marketing.
With the vast majority of digital marketing today still missing the basics of relevance and personalisation, perhaps it is time to go back to basics and ease off the buying of these technology beasts and instead look to start small and scale? Not only does it lessen the initial burden, it gives you a chance to incubate and grow your use and experience with a vital part of today's marketers arsenal.
It was with that in mind that we at Cyance turned to Hubspot and have used this marketing automation suite for many clients over the past three years. It's not the only Marketing Automation product on the market, but we find that it helps support the approach described above and allows technology to become an ally not an enemy of marketing.