Search found 94 items
to friction To apply this in a B2B space, we’ve seen the word ‘frictionless’ and ‘seamless’ being thrown ... trying to avoid.” Steven even says he’d go as far as interchanging the word ‘friction’ for ‘challenge’ ...
Lucy Gillman - 05/10/2021 - 10:24
officer of SurveyMonkey, about why CX needs friction, why customer insight needs to be prioritised, ... of friction? KE: Not all friction is bad friction. When you meet someone, you could move faster by not asking ... down the line. So, our task is to make sure any friction adds value for the customer. Immediately ...
Kavita Singh - 04/06/2021 - 11:56
possible tension points or friction is extremely important. While it may feel uncomfortable, if a piece ...
Kavita Singh - 18/08/2021 - 16:04
makes your customers more satisfied Remove friction from your process. Removing friction from the sales ... track satisfaction and eliminating friction from your CX. From a practical perspective: Develop ...
Kavita Singh - 25/05/2021 - 10:10
of tension and friction and what you can do about them. ...
David.power_519256 - 29/01/2021 - 10:05
it didn’t deliver because the client’s expectations weren’t matched, or you didn’t foresee a friction point ...
Kavita Singh - 11/03/2021 - 11:28
with their CEO if there has been friction in the past? SS: My advice is to be bold, but remember that also means ...
Kavita Singh - 15/06/2020 - 13:25
to work. Friction between these teams will only hinder performance. In fact, their lack of alignment ...
Sam Bocetta - 12/10/2020 - 14:36
content usage that provides insights to optimise content development. Remove friction and add value ...
Jack Mann - 07/08/2020 - 14:16
automate the antiquated processes in scheduling and email that cause unnecessary friction and drop-off ... their hand’ and getting a meeting scheduled, a more positive buyer experience, less friction in the sales ...
David Rowlands - 07/09/2020 - 11:52