Search found 234 items
touchpoints. A call to customer services, placing an order, or querying an invoice for example, often isn’t met ...
Kieron McCann - 31/05/2022 - 10:25
answering a phone and responding to basic customer queries. Expert Call Handling can fulfil multiple tasks ...
Daniela fernandes - 24/02/2022 - 09:20
search queries have become longer and more conversational. Where we once might have searched simply ... are now conducted via voice search) is also contributing to the increase in conversational queries ... behind our search queries better than ever before. They can now associate our searches with similar ...
Kerrie Malone - 06/12/2021 - 09:28
an automated response lets customers know a query has been received with an expected window for a response (you ...
Stephanie Copel... - 01/03/2022 - 09:19
is looking for a CPaaS definition, be proactive. If someone has sent a general query out about facilities ...
John Allen - 17/11/2021 - 08:39
This will show you what queries and topics people have been searching for in relation to that keyword and could ...
Kerrie Malone - 08/10/2021 - 16:41 - 1 comment
In terms of service, this could be an account manager who picks up issues and queries. In marketing, ... issues and queries. In marketing, this could be regular content to educate customers and promote other ...
Mercè Cozens - 01/06/2021 - 16:19
a customer call centre’, but if your digital offering is amazing and your query answered instantly and issue ... when the bot can’t cope with the non-standard, unforeseen query, but artificial intelligence (AI) ...
Kavita Singh - 13/05/2021 - 14:05
and handle queries in an efficient manner. You can get started by briefing with an agent one-on-one to ensure ...
Kavita Singh - 15/07/2021 - 11:29
we have listed some queries that could help drive such a discussion: Why this campaign? What ...
Satish Sadasivan - 28/06/2021 - 13:50